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Frequently Asked Questions
College and university students aged 16 and above are eligible to purchase a ticket from ScholarTrip. Additionally, some of our fares are available for purchase by youths (those ages 16-25, in most cases, but not attending a college or university) and college faculty (those teaching classes).
To see if you’re eligible, come to our website and sign up with your university email address HERE. If we require any additional information or documentation from you, we’ll let you know at the time of ticket purchase.
In most cases, the airlines stipulate the fares be non-refundable and non-changeable. However, if something comes up and you need to cancel or change your trip, you may be able to get a (partial) refund or exchange depending on the type of fare you’ve purchased. Ticket flexibility often correlates to price, with the cheapest tickets typically being non-refundable and non-changeable while more expensive tickets offer greater flexibility.
Tickets permitting cancellations and changes may have a penalty fee imposed by the airline; there may also be a ScholarTrip processing fee. Be sure to read the rules of the ticket at time of purchase.
If you need additional help, call Customer Support toll free at 1-855-452-0376 or send an email to [email protected]
ScholarTrip has partnered with more than 50 of the world’s premier airlines in order to offer you some of the best pricing you can find exclusively intended for college students, youth and college faculty. In return, our airline partners impose school attendance and age requirements in order for you to qualify for their special pricing; these requirements are not the same for each airline.
Offering these special deals online make it easy for you to get verified as an eligible passenger and make your booking. Our list of airline partners includes Aer Lingus, Air Canada, Air China, Air New Zealand, Alaska Airlines, Alitalia, All Nippon Airways, Austrian Airlines, British Airways, Brussels Airlines, Cathay Pacific Airlines, China Southern Airlines, Copa Airlines, Emirates Airlines, EVA Air, Fiji Airways, Hawaiian Airlines, Iberia Airlines, Icelandair, Japan Airlines, LATAM Airlines, LOT Polish, Lufthansa, Qantas, Singapore Airlines, Swiss Air Lines, TAP Air Portugal, Turkish Airlines, United Airlines, Virgin Atlantic, WestJet and many, many more!
You are able to cancel your ticket and request a refund. However, the amount of the refund, if any, depends upon the type of ticket you hold; your ticket may be non-refundable. The cancellation request must be submitted to ScholarTrip. If you cancel within 24 hours after the ticket has been issued, no fees are applied: This does not apply for tickets purchased on the day of departure!
If the cancellation request is submitted more than 24 hours after the ticket has been issued, you’ll have to pay the fee required by the Airline and will also be subject to a ScholarTrip service fee. As a general rule, all tickets must be canceled at least 24 hours prior flight departure.
If you fail to cancel your ticket and do not show up for your departure, the airline will treat the ticket as a “No Show” and the ticket automatically loses its value and therefore cannot be exchanged or refunded.
