Frequently Asked Questions

Eligibility & ScholarTrip

  • Students and generally travelers under the age of 26 are eligible to purchase a ticket from ScholarTrip. To see what product you’re eligible for, come to our website and set up your account. If we require any additional information or documentation from you, we’ll let you know at the time of ticket purchase.
  • ScholarTrip has partnered with more than 50 of the world's premier airlines in order to offer you some of the best pricing you can find exclusively intended for college students, youth and college faculty. In return, our airline partners impose school attendance and age requirements in order for you to qualify for their special pricing; these requirements are not the same for each airline.Offering these special deals online make it easy for you to get verified as an eligible passenger and make your booking. Our list of airline partners includes Aer Lingus, Air Canada, Air China, Air New Zealand, Alaska Airlines, Alitalia, All Nippon Airways, American Airlines, Austrian Airlines, British Airways, Brussels Airlines, Cathay Pacific Airlines, China Southern Airlines, Copa Airlines, Emirates Airlines, EVA Air, Fiji Airways, Hawaiian Airlines, Iberia Airlines, Icelandair, Japan Airlines, LATAM Airlines, LOT Polish, Lufthansa, Qantas, Singapore Airlines, Swiss Air Lines, TAP Air Portugal, Turkish Airlines, United Airlines, Virgin Atlantic, WestJet and many, many more!
  • Absolutely not!Purchasing a ticket from ScholarTrip does not require you to purchase a special ID card (saving you $25!) or pay to become a member of our website. We use our own tech to verify your student/youth/faculty status and eligibility.
  • The requirement to verify your eligibility is a stipulation of our airline partners. In exchange for performing the eligibility verification, we are able to obtain discounts exclusively for you. For most, the verification process is a seamless process.However, if we aren't successful verifying your status, we may require you to provide additional identification.
  • For students: If we cannot automatically verify your eligibility status, we will ask that you perform a simple upload of a copy of any two of the following:
    • Your college/ university ID card (with expiration date), your class schedule or a tuition receipt.
    For youths: For anyone registering as a youth, you will need to upload a copy of any one of the following:
    • Your driver's license, passport, birth certificate, official state issued ID card or military ID.
    For faculty: If we can't automatically verify eligibility status as "teaching faculty", we will ask that you perform an upload of your college/university ID card (with expiration date) and a copy of the classes that you teach.
  • Some of our airline partners may require that we periodically re-verify your eligibility. Should that happen, we'll let you know if we require any additional documentation from you.
  • If you are in high school and aged 16 or over, you are eligible to purchase tickets that are made available to youth passengers. A youth is defined as a passenger who is age 16-25 and is not attending a college or university. Youth eligibility is determined by each of our airline partners and not all of our partners permit youth travel.
  • While we try to include a comprehensive list of accredited/degree granted colleges and universities, when creating your profile you may find that the name of your school is missing. Try an alternative spelling or name for your school (eg, UCLA may be listed as University of California - Los Angeles). If that doesn’t work please reach call our Customer Support toll free at 1-855-452-0376 or send an email to [email protected]
  • Your satisfaction is our priority, that’s why we have knowledgeable agents available 24/7 to help with your questions and requests.Our Customer Support can be reached toll fee at 1-855-452-0376 or send an email to [email protected]

Travel Information

Payments, Pricing, Refunds

  • In most cases, the airlines stipulate the fares be non-refundable and non-changeable. However, if something comes up and you need to cancel or change your trip, you may be able to get a (partial) refund or exchange depending on the type of fare you’ve purchased. Ticket flexibility often correlates to price, with the cheapest tickets typically being non-refundable and non-changeable while more expensive tickets offer greater flexibility.Tickets permitting cancellations and changes may have a penalty fee imposed by the airline; there may also be a ScholarTrip processing fee. Be sure to read the rules of the ticket at time of purchase.If you need additional help, call Customer Support toll free at 1-855-452-0376 or send an email to [email protected]
  • You are able to cancel your ticket and request a refund. However, the amount of the refund, if any, depends upon the type of ticket you hold; your ticket may be non-refundable. The cancellation request must be submitted to ScholarTrip. If you cancel within 24 hours after the ticket has been issued, no fees are applied: This does not apply for tickets purchased on the day of departure!If the cancellation request is submitted more than 24 hours after the ticket has been issued, you’ll have to pay the fee required by the Airline and will also be subject to a ScholarTrip service fee. As a general rule, all tickets must be canceled at least 24 hours prior flight departure.If you fail to cancel your ticket and do not show up for your departure, the airline will treat the ticket as a "No Show" and the ticket automatically loses its value and therefore cannot be exchanged or refunded.
  • All references to fares & fees throughout our website are displayed in US Dollars. If you're using a credit card from a bank outside of the US, the charges will likely be converted into local currency. ScholarTrip is not liable for any fees associated with currency conversion and/or exchange rates.
  • All fares and fees on the ScholarTrip website are displayed in US Dollars. You do not have the ability to display fares in a currency other than US Dollars.
  • If you need to change your ticketed flights, such as the dates, destinations, or times, your ticket must be reissued. In most of the cases, airlines will charge a fee for exchanging a ticket and a processing fee will apply up to $100. Moreover, there may be a fare difference applied between the original dates and the new travel dates. Tickets cannot be changed online.Some general rules to keep in mind are:
    • Tickets may not be exchanged from one airline to another.
    • You cannot change the name on an airline ticket or transfer the ticket to a third party (non-transferable).
    • Tickets usually cannot be exchanged if you did not cancel your itinerary prior to the scheduled departure time of your original flight. This is called a “no show” and the airline considers your ticket to be null and void with no further value for an exchange. (Note: Most of the airlines require itineraries to be canceled 24 hours prior to originally scheduled flight to retain credit)
    When you are considering a cancellation or a change, please contact our ScholarTrip travel specialists who will assist you with the request. Please note that cancellation policy depends on the type of fare and airline policy. ScholarTrip technical support agents are standing by 24/7 to help you with any request.
  • Promo codes are applied upon checkout. You can find our active promo codes to receive a discount on eligible purchases at the promo code page.
  • Yes! However, make sure you have the permission of the cardholder and that the traveler’s information is correct and corresponds with the account used upon sign up.
  • Yes! The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases.
  • This is dependent on the fare type and carrier. Most tickets with ScholarTrip will allow you to earn miles; however, we don’t accept airline’s frequent flyer point or miles to book airline tickets.