We kindly ask that all the information, questions, and concerns relevant to one and the same issue be all included in one email message when possible. It helps us handle the matter more efficiently.

Multiple emails to our Customer Care Team may be fully warranted if, say, each one covers a completely different aspect of the trip or transaction. However, a flurry of messages on the same subject may at times slow things down. When possible, please try to provide all the details and questions relevant to the same subject in one email. Nonetheless, do not hesitate to call or send us a note if you feel some important information has been left out. We appreciate your understanding!