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Check-in Procedures E-Ticket

What is an electronic ticket (or “e-ticket”)? E-Ticket

E-ticket vs boarding pass E-Ticket

I have not received my e-ticket yet E-Ticket

Do you offer travel insurance? Booking a Flight

When will my tickets be confirmed? Booking a Flight

How can I access my booking and itinerary information? Booking a Flight

How many passengers can appear on the same air reservation? Booking a Flight

What name format should I use for my booking? Booking a Flight

Why do I need to provide a valid email address? Booking a Flight

I have insurance and I cannot fly

Please contact our Customer Care Team, then get in touch with the insurance provider.

If you have purchased travel insurance and cannot fly, please call our Customer Care Team first so we can advise you on the best course of action given your circumstances. Then contact the insurance provider to submit a claim for processing.